·Install computer equipment and its peripherals both for full network set-up and for end-user workstations.
·Printing, Scanning, and copier services. Provide primitive training to end-users
·End-user support for all user devices including PCs, Tablets, and Mobile phones
·Receiving user calls and inquiries and responding according to agreed SLA
·Escalating problems to vendor and following up until case closure
·Reporting user requests and problems to the IT Management
·Enhancing user productivity by suggesting new solutions or enhancements to existing ones
·On-call support outside of working hours according to agreed SLA
·Asset Management for all IT Assets
Hands-On technical experience in deploying, configuring, and supporting Infrastructure standard applications including but not limited to (Windows client, Drivers, Outlook, Antivirus, mobile applications, office, Autodesk,)
Minimum
Preferred
- Years of experience:
1- 2 years
- Academic Qualifications:
BSc degree in Communication Engineering, Computer Science, or related field
- Professional Certificates:
CCNA, MCSE
- Language proficiency:
Intermediate at English
- Computer skills:
MS Office