IT Specialist

Objective: (summary about the position)

We are looking for a proactive and customer-focused IT Specialist to join our IT support team. This role involves providing first-line technical support, resolving IT issues, and maintaining end-user systems and software. The ideal candidate will have a strong willingness to learn and grow, with some hands-on experience in Microsoft solutions and IT hardware/software troubleshooting.

Responsibilities:

Key Responsibilities

1. Technical Support

• Serve as the first point of contact for IT support requests via email, phone, or ticketing systems.
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity for laptops, desktops, and mobile devices.
• Install, configure, and maintain end-user devices, including printers, scanners, and peripherals.

• Assist with the administration and troubleshooting of Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
• Configure and manage user accounts, permissions, and licenses in Microsoft Active Directory and Azure AD.
• Provide support for Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Monitor system performance and ensure uptime for critical IT services.
• Perform basic network troubleshooting, including resolving connectivity issues and assisting with Wi-Fi configuration.
• Support the setup and maintenance of security solutions such as antivirus software and endpoint protection.

• Maintain accurate records of IT incidents, solutions, and processes using a ticketing system.
• Contribute to the development and maintenance of IT knowledge base documentation.
• Provide reports on recurring issues and suggest areas for improvement.

• Assist end-users with basic IT training and onboarding for new employees.
• Educate users on best practices for cybersecurity and efficient use of IT tools.