IT Service Support Lead | Saudi Holding Co.

Leverage your abilitiesand join the dynamic team of a leadingSaudi holding companythat owns a group of companies in the retail and perfume sector Andexpanding operations to Egypt.

Work Location: Cairo,Egypt.

As an IT Service Support Lead you will support end-users with all provided IT services.

• Provide end-user support for all IT services.
• Troubleshoot and analyze issues reported by users.
• Manage and administer users in Active Directory.
• Manage and administer user email accounts.
• Manage and administer Microsoft Windows environments.
• Set up and manage network essentials (LAN, WAN).
• Handle user tickets related to the Oracle EBS suite.
• Manage and administer printers and peripherals.
• Set up and support cameras.
• Implement ITIL infrastructure procedures.
• Set up and support point-of-sale (POS) systems.
• Maintain professional communication standards.

We Are Looking For:

• Bachelor's degree in Information Technology or a related fieled .
• Over 3 years of experience in technical support.
• Experience in professional communication.
• End User Support for all IT services provided.
• Troubleshoot and analyze the issues reported from users.
• Experience in user management and administration in Active Directory (AD).
• Experience in user management and administration in Mail.
• Experience in user management and administration in Microsoft Windows.
• Experience in management and administration of network essentials (LAN, wireless, WAN).
• Experience in handling user tickets related to Oracle EBS suite.
• Experience in printer and peripherals management and administration.
• Experience in camera setup and support.
• Experience in ITIL process.
• Experience in professional communication.
• Experience in Point of Sales (POS) setup and support.