IT Helpdesk Specialist

Company Overview:
dopay is redefining payroll solutions in Egypt and across emerging markets. We aim to empower cash-based workers by integrating them into the digital financial system. Our innovative platform, combined with a pre-paid Mastercard, enables employees to receive their salaries in a seamless and accessible manner.

Role Overview:
As an IT Helpdesk Specialist at dopay, you will play a pivotal role in maintaining and enhancing the technology experience for our internal teams. You will be the first line of support for IT-related inquiries, ensuring that systems remain operational and that users have the support they need to perform their jobs efficiently.

Key Responsibilities:

• Provide timely technical support and assistance to employees via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, including network connectivity problems and system malfunctions.
• Assist with IT onboarding processes for new employees, including the setup of workstations and necessary software.
• Maintain records of service requests and track their statuses until resolution.
• Collaborate with the IT team to improve existing processes and implement new technologies.
• Ensure all IT-related inventory and assets are properly documented and managed.