الوصف الوظيفي
Summary :
The PC Support Specialist is responsible for providing technical support and maintenance for desktop and laptop computers, peripheral devices, and software applications within the organization. This role ensures end-users experience minimal disruptions by troubleshooting hardware and software issues promptly and effectively
Key Responsibilities :
• Diagnose and resolve hardware malfunctions, software conflicts, and connectivity issues. On-call or afterhours support may be required.
• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Offer guidance and training to end-users on system usage and best practices.
• Install, configure, and upgrade operating systems, applications, and hardware.
• Maintain and repair PCs, laptops, printers, and other peripheral devices.
• Perform regular updates, patches, and preventive maintenance for workstations.
• Maintain asset inventory records for hardware and software licenses.
• Document support activities, solutions, and procedures for future reference.
• Escalate complex issues to higher-tier support or vendors as needed.
• Ensure excellent communication with users, keeping them informed of progress on their issues.
• Demonstrate patience, empathy, and professionalism when dealing with technical challenges.
Education :
• Associate’s degree in Information Technology, Computer Science, or related field (Bachelor’s preferred).
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
Technical Skills :
• Proficiency in troubleshooting Windows and/or macOS systems.
• Familiarity with networking basics (LAN/WAN, TCP/IP).
• Experience with remote desktop support tools and ticketing systems
Soft Skills :
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
Experience :
At least 1-3 years in a technical support or helpdesk role preferred.
