Support, maintain, or manage all desktop/mobile support operations.
Diagnose and resolve technical issues related to 1- Equipment provisioning Windows, Macintosh, iOS, and Android-based hardware (laptops, tablets, cell phones, desk phones). 2- Microsoft Office applications. 3- Zoom / Teams conferencing system(s). 4- Copiers, printers, scanners. 5- Hosted email service on Microsoft 365.
On/off-board new users and corresponding devices.
Work with switches, routers, firewall and wireless equipment.
Support end-users with IT-related problems in a responsive and service-oriented manner.
Setup, manage, and handle maintenance of IT-related equipment.
Train staff with IT-related equipment.
Assist the IT Team with project work to grow the technology infrastructure of the organization.
Assist with the troubleshooting, installation, and implementation of systems.
Monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
Maintain information architectures (data, application, network) ensuring the system is on-line daily.
Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
Document problems and solutions for future reference.
Provide step-by-step guidance to walk users through the resolution process.
Escalate unresolved issues to senior technicians when necessary.
Maintain a professional and helpful demeanor while interacting with users.
Stay up to date on new technologies and software through ongoing training.
Required skills and experience
Bachelor of Engineering or Information Systems or Computer Science.
1-2 years in IT or Business Systems.
Advanced knowledge of Windows and Mac clients, and iOS devices.
Having relevant certifications like CompTIA A+, CompTIA N+, MCSA, CCNA is a must.
Basic understanding of network and Wi-Fi services.
Basic understanding of firewall, VPN and VMWare vSphere.
