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IT Help Desk

قبل 22 يوم 2024/12/29
$0 - $500
دوام كامل · 3-5 سنوات من الخبرة
500 موظف أو أكثر · الضيافة والسكن - البناء والتشييد

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أنشئ تنبيهًا وظيفيًا للوظائف المشابهة

الوصف الوظيفي

1. Technical Support:

  • Assist with hardware and software issues.
  • Troubleshoot and resolve user problems via phone, email, or chat.

2. User Account Management :

  • Create, modify, and disable user accounts.
  • Manage password resets and account permissions.

3. Incident Management

  • Record and track incidents using a ticketing system.
  • Prioritize and escalate issues as needed.

4. Hardware Maintenance

  • Assist with the installation and configuration of hardware components.
  • Maintain inventory of IT equipment.

5. Software Installation and Updates

  • Install and update software applications.
  • Ensure compliance with licensing agreements.

6. Network Support

  • Help users connect to the network, including Wi-Fi and VPN.
  • Assist with basic network troubleshooting.

7. Documentation and Reporting

  • Maintain documentation of procedures and solutions.
  • Generate reports on help desk performance and common issues.

8. User Training

  • Provide training and guidance to users on software and systems.
  • Create user manuals and training materials.

9. Communication

  • Keep users informed about the status of their issues.
  • Communicate updates regarding system changes or maintenance.

10. Collaboration

  • Work with other IT teams to ensure comprehensive support.
  • Collaborate on projects and improvements for IT services.

المهارات

Educational Background

High School Diploma: Minimum requirement for entry-level positions.

Associate's Degree: Preferred in fields like Information Technology, Computer Science, or a related area.

Bachelor's Degree: Beneficial for more advanced positions or career advancement.

Technical Skills

  • Operating Systems: Proficiency in Windows, macOS, and Linux.
  • Hardware Knowledge: Understanding of computer components and peripherals.
  • Networking Basics: Familiarity with networking concepts (TCP/IP, DNS, DHCP).
  • Software Proficiency: Experience with common applications (Microsoft Office, ticketing systems).
  • Troubleshooting Skills: Ability to diagnose and resolve technical issues effectively.
  • Remote Support Tools: Knowledge of software used for remote assistance (e.g., TeamViewer, Remote Desktop).

Certifications (Optional but Beneficial)

CompTIA A+: Validates foundational IT skills.

CompTIA Network+: Demonstrates networking knowledge.

Microsoft Certified Solutions Associate (MCSA): Focuses on Windows Server and related technologies.

Soft Skills

  • Communication: Ability to explain technical concepts to non-technical users clearly.
  • Problem-Solving: Strong analytical thinking to address issues efficiently.
  • Customer Service: A focus on user satisfaction and support.
  • Patience and Empathy: Understanding user frustrations and providing reassurance.
  • Teamwork: Ability to collaborate with other IT professionals and departments.

Experience

Prior IT Experience: Internships or previous roles in customer service or technical support can be advantageous.

  • Hands-On Experience: Familiarity with troubleshooting through practical knowledge gained from labs or personal projects.

المرشح المفضل

عدد سنوات الخبرة
الحد الأدنى: 3 الحد الأقصى: 5
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متابعة الغاء المتابعه

إنشاء وإقامة الفنادق والموتيلات الثابتة والعائمة والشقق والأجنحة الفندقية والقرى السياحية بما لايقل عن مستوى ثلاث نجوم

أظهر بيانات الشركة
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إدارة