Regular - IT Crisis and problem Manager (French Speaker).
IT Crisis and problem Manager (French Speaker).
ref :583083 | 13 Mar 2025
apply before : 11 Jun 2025
CityStars, Cairo, Égypte - Egypt
about the role
Drive and manage CTIO application crises and major incidents Execute Problem Management process based on ITIL processes for CTIO applications (500+ application with diversity of business services and infrastructure Driving problem resolution activity in coordination with Software factory, Infrastructure, Engineering, Suppliers, and parallel problem management teams as required. Build Root Cause Analysis (RCA) and manage the implementation of definitive solutions and improvement actions Lead and manage Service Improvement Plan and transversal projects Lead and coordinate meetings as well as performing necessary post meeting communications, actions tracking and follow-up Create and maintain documents in knowledge base Generalizing preventive actions across systems by providing Proactive Problem Management. Proactively analyzing output from monitoring and supervision tools, and application response time/performance study. Present and explain the resolved RCA documents to different stakeholders and top management Act as CTIO change manager in specific situations
about you
University degree in Computer Science/Engineering related field. Fluent in English and French is a must 5+ years of experience in Application/IT enterprise. Good knowledge and understanding of ITIL framework and problem management techniques Good knowledge and understanding of Agile methods and project management Excellent knowledge in application support, architecture and life cycle knowledge Good technical knowledge in Cloud, Containerization (Kubernetes), Operating Systems and Databases Strong interpersonal skills including strong verbal, written communication, presentation and excellent listening and decision making skills are required ITIL certification and technical certification in at least one of the following domains (Microsoft Azure, DevOps, Database or software development). Kepner – Tregoe certification is a plus
additional information
Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) Professional development: training programs and upskilling/re-skilling opportunities Career growth: Internal growth and mobility opportunities within Orange Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events Reward programs: Employee Referral Program, Change Maker Awards
department
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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