To provide operational assistance to the Shift Leader in performing daily computer operations for the bank
During assigned shift, enforces standards and methods for the physical security of the installation. Directs operation of all data processing equipment.
Performs all changes to the operating systems and application as instructed. Adjusts operating system configuration as required by test, pre-production and production system schedules. Provides records required to supplement the console log, incident report, computer utilization and data set backup.
Monitors all the systems, takes the necessary action and provides assistance to the all users and solves the software problems.
WORK PERFORMED & MAJOR DUTIES:
Positive ranking from Auditors and IT security department for all IT registers managed by department
Runs end of day daily/monthly/yearly cycles as per established procedures.
Act as 1st support to solve EOD problems.
Follows up recovery procedures for EOD.
Monitors performance of production functions which cover equipment and running of jobs.
Performs and ensures that necessary backups are done and are ready for delivery to the offsite locations.
Estimates materials requirement, such as paper, tapes and printer ribbons.
Enforces procedural and security standards for operations functions.
Completes shift reports/incident report logs and completes problem report in case of not solving the problem.
Sorts out and distributes reports as required.
Monitors all ATM network after office hours and during holidays and advises concerned parties on latest status.
Suggests improvements / scheduling of production jobs in order to increase efficiency of the system.
Sets and operates computer peripheral devices and performs necessary cleaning.
Monitors all delivery channels hardware and Software and takes appropriate action.
Provides on the job training for trainee Computer Operators.
Supports desktop, printers, laptops, mobiles and other peripherals that includes but not limited to new installation, fixing problems and shifting.
Grants/deletes/modifies users' access to application.
Maintains the users limit for all branches.
Updates security profile for EBA, Swift, IT and Windows logon.
Shift of PCs and equipment.
Configures users profile on PC.
Installs & updates applications software.
Creates users profile & e-mail.
Creates, deletes and modifies users.
Performs any other related duties as assigned.
WORK CONTACTS:
IBM and other hardware and software vendors- Problem Reporting
IT support staff- Problem Reporting
Have frequent contacts with immediate associates to exchange information.
FREEDOM TO ACT:
Reports to IT Command Lead
Performs duties according to defined procedures. Work assignment is reviewed on completion of shift.
ACCESS TO CONFIDENTIAL INFORMATION:
Has access to all information contained in the major applications systems and the bank network. Information disclosure can cause embarrassment and may be detrimental to the bank interests.
