CDI - IT Business Support Specialist
IT Business Support Specialist
ref :581129 | 21 août 2024
date limite de candidature : 19 nov. 2024
CityStars, Cairo, Égypte - Egypte
votre rôle
Responsibilities: IT Business Support Team within IT division in Orange Business delivers both 2nd level of application support to internal employees by providing End to End ownership of all requests received from the end-user community and also a SPOC for the expedite process which support a better delivery of IT services to our customers.
The scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
Handle, diagnose and route in real-time incoming trouble tickets. Support and Resolve all incidents in the scope of the team. Responsible for 2nd level technical support and escalation managers. Responsible to support the end-user community by any means (Ticketing System, Plazza) Accountable and Responsible for the Expedite Process within IT department. Follow-up all expedited incidents and making sure that end-users are well updated. On-Call for any high priority or escalated incidents to track it and resolve it.
votre profil
Skill Profile Functional
Agile, Flexible to work in collaboration. Excellent written and verbal communication skills. Time management. Basic and Sequence Troubleshooting.
Technical
Knowledge in one of the below technologies: + Operating system administration & scripting (Windows, Linux)
+ Database administration (Oracle, Sybase, SQL Server, MySQL)
+ Development using one of this list (Python ,C# ,PHP, Angular, React)
+ Continuous delivery tools (Dockers, Kubernetees, Ansible )
Good experience in working in agile and DevOps is a plus. Good understanding of network protocols (CCNA is a plus) ITIL foundation knowledge (certificate is a plus)
le plus de l'offre
Educational background B.Sc. in computer science or equivalent Fluent in English, French is a plus
entité
Chief Technology Info Office
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
Seules vos compétences comptent
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Orange Business
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Depuis 2011, Orange a obtenu le label GEEIS (Gender Equality European & International Standard) dans une vingtaine de pays
