Assist in managing and maintaining network equipment such as routers, switches, and firewalls (e.g., FortiGate, Sophos).
Oversee updates and upgrades to network components to maintain optimal performance and security.
Monitor network performance and proactively identify issues or bottlenecks.
System Management & Security
Support the installation, configuration, and maintenance of servers, storage systems, and virtualization platforms.
Assist in administering antivirus solutions, patch management, and user authorization processes to uphold system security.
Manage user accounts, permissions, and access controls across various systems and applications.
Oversee the daily monitoring of backup solutions, running backup and restore jobs, and troubleshooting failures.
Microsoft Services Support
Provide support for Microsoft services, including Active Directory, DNS, DHCP, and Office 365.
Ensure these services are properly configured, maintained, and integrated with other systems.
Policy & Strategy Implementation
Aid in formulating and implementing departmental strategies, policies, procedures, and DOC (Department Operating Controls).
Ensure alignment with industry standards and organizational goals, recommending improvements when necessary.
Vendor & Budget Coordination
Interact and negotiate with vendors, outsources, and contractors to secure necessary products and services.
Assist in maintaining and developing the IT budget, ensuring that spending aligns with organizational financial objectives.
Monitor service level agreements (SLAs) and vendor performance to optimize costs and service quality.
Technical Support & Troubleshooting
Collaborate with other IT teams to diagnose and resolve network or infrastructure issues.
Provide technical support to employees and end-users regarding connectivity, system performance, and software problems.
Project Coordination
Contribute to IT projects, including the implementation of core systems. Assist in defining project scope, objectives, timelines, budget, and resources requirements.
Prepare, deploy, and manage infrastructure required for development, testing, and production environments.
Continuous Improvement & Professional Development
Stay current with emerging technologies, particularly in networking, cybersecurity, and virtualization.
Recommend enhancements to existing systems and processes to ensure the IT infrastructure meets evolving business demands.
Participate in or lead training and onboarding sessions to strengthen team technical capabilities.
RequirementsEducation
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Professional Experience
Proven experience in IT administration (networks, servers, and systems) from 6 to 8 years.
Familiarity with enterprise-grade hardware (Cisco, Juniper) and firewall solutions (FortiGate, Sophos).
Hands-on experience with Microsoft services (Active Directory, DNS, DHCP, Office 365).
Experience with virtualization technologies and backup/recovery tools is a plus.
Certifications
Preferred certifications include CCNA, CompTIA Network+, or equivalent.
Advanced certifications (e.g., CCNP, MCSE) are an advantage.
Technical Skills
Solid understanding of
security best practices, including antivirus, patch management, and IDS/IPS.
Knowledge of virtualization platforms (VMware, Hyper-V) and backup solutions.
Soft Skills
Excellent communication and collaboration skills, with the ability to work effectively across different teams and departments.
Strong analytical and problem-solving abilities, with a results-oriented mindset.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
