Hub Supervisor (Mansoura)
Mansoura, Dakahlia, Egypt. Operations / Full-time / On-site
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Duties:-
+ Responsible for the Hub infrastructure.
+ Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description.
+ Ensure that the achievement and records are consistently kept across the Hub daily workflow.
+ Monitoring the couriers and the hub members bonuses and deductions.
+ Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately.
+ Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars.
+ Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs. (NDA).
+ Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team.
+ Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis.
+ Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities.
+ Be an effective role model to other staff members in the hub.
+ Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members.
+ General all monthly, quarterly, annual Hub Reports.
Job Requirements:-
+ Bachelor's degree.
+ Minimum of 3 years in hub and warehousing operations, in the shipping field.
+ Good English Level.
+ Must have experience in leading and supervising teams.
+ Decision Making and problem solving skills.
+ Analytical and reporting skills.
+ Ability to meet deadline and work under pressure.
+ Time Management and multi-tasking.
+ Good interpersonal skills and leadership skills.
+ Proactive, with can do attitude and good judgment.
+ Focused and professional attitude.
