Cairo, Egypt
HR Integration Services Supervisor - Q125
Job Description:
NOK HC is an Egyptian S.A.E Company, founded in 2018 with a clear vision to redefine benchmarks for the Human Resources Outsourcing industry by providing full-fledged HR Services to support companies offloading multiple processes and technologies such as benefits and payroll and focus more on its core business operations.
Job Title:
HR Integration Services Supervisor.
Job Summary:
The HR Integration Services Supervisor will lead a team responsible for payroll, social and medical insurance, and other employee-related services (excluding personnel activities) in an outsourcing environment. They will collaborate closely with management, clients, and employees, providing both strategic guidance and hands-on support. This role focuses on ensuring seamless operations, compliance with labor laws, and the delivery of high-quality HR services that align with client needs and business objectives. The Supervisor will drive team performance, ensure process efficiency, and foster a culture of excellence in service delivery.
Job Responsibilities:
Team Leadership:
Lead and mentor a team handling payroll, social and medical insurance, and employee-related services for clients.
Client Relationship Management:
Act as the primary liaison between the company and clients, ensuring satisfaction and alignment with service expectations.
Data Management and Integration:
Oversee HR data flow across systems to maintain accuracy and consistency in payroll and benefits processing.
Compliance and Governance:
Ensure all processes comply with local labor laws, data privacy regulations, and client-specific requirements.
Process Optimization:
Identify and implement improvements in payroll, benefits, and HR-related workflows to enhance efficiency and accuracy.
Technical Oversight:
Monitor and maintain system integrations related to payroll and benefits, resolving technical issues promptly.
Stakeholder Collaboration:
Collaborate with internal and external stakeholders to translate business needs into actionable HR solutions.
Documentation and Reporting:
Maintain detailed documentation of workflows, compliance standards, and operational metrics; generate regular reports for internal and client use.
Key Requirements:
Bachelors degree in Human Resources, Business Administration, or a related field.
Fluent in English, with exceptional written and verbal communication skills.
Minimum of 5+ years of experience in human resources or a related field.
Strong communication, organizational, and time management abilities.
Expertise in Odoo HR management software.
Hands-on experience with onboarding and off-boarding processes.
Previous experience conducting employee investigations.
Excellent problem-solving and decision-making skills.
Proven HR account management experience in the outsourcing industry.
In-depth knowledge of labor laws and compliance requirements.
Job Conditions:
Location: Maadi.
Work Mode: Office Based.
Work Benefits
Competitive salary.
Medical & Social Insurance.
Paid time off (PTO) and holidays.
Professional development opportunities.
Flexible work arrangements.
Required Skills:
Process Optimization Outsourcing Team Performance Oversight Business Operations Service Delivery Communication Skills Data Management Onboarding Salary Decision-Making Account Management Metrics Team Leadership Optimization Human Resources Insurance Integration Payroll Regulations Administration Documentation Time Management Software Leadership Business English Communication Management
