الوصف الوظيفي
Are you a people person who loves making a difference? At SOKNA Funeral Services, we’re looking for a vibrant and enthusiastic High Value Segment Senior Customer Service. If you’re ready to help families during important moments, drive team success, and thrive in a dynamic environment, we want to hear from you!Job Responsibilities:Boost team performance and revenue.Handle calls with professionalism and improve conversion rates.Provide feedback and lead team meetings.Manage our lead generation system and optimize processes.Build strong relationships with partners and ensure smooth operations.Solve problems and make data-driven decisions.Job Requirements: Bachelor’s degree is a must.3+ years in a call center or customer service role (Premium customers)Experience in call centers with great customer service skills.Ability to craft effective sales pitches.Strong problem-solving and communication skills.Experience managing systems and processes.Company Industry: Egypt's first end-to-end funeral service & cemeteryCompany Website: https://sokna.com/Facebook Page: https://www.facebook.com/soknagroup/Working Conditions:Working Hours: 40 hours per week (Shifts- Based)Work Location: SOKNA's Head office (Maadi)Perks at SOKNA:Full medical/dental/vision coverageTeam-oriented and supportive work environmentOpportunities for growth and professional developmentQuarterly team-building events and outings
