Are you passionate about providing exceptional customer service in a dynamic environment? Do you thrive in a role that combines relationship building with a flair for hospitality? If so, we have the perfect opportunity for you!
At the Intercontinental Cairo Citystars, a proud Great Place To Work (GPTW)-certified hotel, we are seeking a dedicated Membership Advisor to join our team. Here, you’ll not only be part of a prestigious hotel brand but also contribute to a culture that values excellence, innovation, and the personal growth of our team members.
Join us in creating unforgettable experiences for our guests while advancing your career in the heart of Cairo!
A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:
- Provide guidance to clients on the procedures at the spa.
- Keeping the reception area clean & tidy and maintaining a consistent presence at the desk.
- Ensuring treatments are collected on time and dealing with any issues rapidly and in Professional manner.
- Maintain your uniform in a clean and tidy manner, ensuring grooming matches hotel policy.
- Performs miscellaneous job-related duties as assigned.
- Apply correct charges to guests and visitors where applicable for use of spa and gym, and post to room bill in accordance with procedure.
- Drive sales and achieve targets for promotions and treatment launches.
- To communicate relevant information to the Therapists, Spa Manager and senior team.
- General administration duties including ensuring the required information and items needed are replenished and ready for use.
- Billing treatments accurately and on time, cross charging to members and ensuring required discounts and offers are applied.
- Process payments from clients for services ordered from the spa
- Preparing guest schedules for the next day’s arrivals, making sure the treatments booked are accurate and booked in a suitable time frame.
- Having knowledge of the type of treatments available and be able to give advice on treatment procedures and contraindications as well as membership program.
- Demonstrate high levels of customer service and satisfaction by going the extra mile and exceeding expectation.
- Use initiative when dealing with guests who have contraindications to find suitable alternatives.
- Assist in getting client feedback on level of services delivered in order to improve on service delivery.
- Ensure required Health & Safety and daily checklists are completed and recorded appropriately.
- Carrying out any other reasonable tasks allocated by Management.
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.
- Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use the facilities.
- Increase revenue through selling memberships and other SPA treatments to achieve and exceed budgeted revenue.
What we need from you
- Maintain your uniform in a clean and tidy manner, ensuring grooming matches hotel policy.
- Proven outstanding customer service skills, Ability to communicate confidently, professionally and helpfully with guests.
- Attend scheduled training.
- Participate actively in employee activities.
- Adhere to specified hygiene and personal appearance standards.
- Maintain detailed knowledge of the hotel’s emergency response procedures.
- Fluent English is a must.
What We Offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
