Head of Medical Assistance Services

Job Description:

Head of Medical Assistance Services
Egypt – Bupa Egypt Services
Permanent

Full Time 40 hours per week

Closing date: Tuesday 8th April 2025
 

We make health happen

At Bupa, we make health happen. Our purpose is to help people live longer, healthier, happier lives and make a better world. As the Head of Medical Assistance Services, you will play a crucial role in supporting our Global Head of Healthcare Management in developing, improving, and maintaining Bupa Global Clinical Operation strategy and medical assistance services. You will be responsible for managing medical assistance suppliers relationships, operational process design and review, and overseeing medical policy operations. Your work will directly contribute to our mission by ensuring timely and accurate assessments of medical assistance requests and providing leadership to our medical assistance team.

Key Responsibilities

• Oversee the evaluation process for medical assistance requests, ensuring timely and accurate assessments.
• Lead a team of clinical Specialist Advisors to provide clinical advice and support for internal stakeholders.
• Develop and implement protocols and guidelines for evaluating medical cases to ensure consistent decision-making.
• Manage a team of medical professionals responsible for evaluating medical assistance requests.
• Collaborate with other departments to ensure seamless communication and resolution of medical requests.
• Oversee the repatriation process for insured individuals requiring medical evacuation or transportation.
• Ensure compliance with regulatory requirements and industry standards related to medical assistance services.
• Monitor and analyze trends in medical assistance requests and outcomes to identify areas for improvement.

What We’re Looking For

• The candidate must be a qualified and registered clinician/doctor preferably with a postgraduate qualification and a Master in Business or Healthcare Administration.
• Good experience of the medical insurance industry and specialist knowledge of the Medical Assistance sector and emergency.
• Multilingual and international working experience in a matrix environment preferred.
• Strong stakeholder management experience, with the ability to build and strengthen relationships within the business at all levels.
• A track record of driving performance to exceed targeted business results/KPIs supported by a commercial mindset.
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
• Strong medical and clinical industry, healthcare practice and knowledge preferred.
• Evidence of building talented high performing teams and getting the best out of highly talented people whilst quickly and effectively managing substandard performance.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance for you & your family as a benefit in kind
• An enhanced pension plan and life insurance
• Free health assessment for you and your spouse.
• Target bonus of 25% based on individual and company performance.
• Company car allowance.
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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