Regular - Head of AOM
Head of AOM
ref :582688 | 06 Feb 2025
apply before : 07 May 2025
CityStars, Cairo, Égypte - Egypt
about the role
1. Management activities for the AOM team in Cairo
2. Planning and enhancing team capabilities.
3. Using various techniques to enhance the effectiveness of the overall team and ensure morale is high
4. Creating & maintaining processes to enhance the way of work and interlocks with different entities within the organization.
5. Ensuring accurate and timely administration for the team i.e. reporting discipline, revenue achievements timesheets, vacations, sick leaves and whereabouts etc.
6. Conducting regular skills assessment for team members and take the necessary actions to address skill/competency gaps and career planning.
7. Allocating appropriate resources to projects and forecasting resource requirements to management.
8. Ensure load balancing between the team members
9.Motivate teams to deliver best in class quality services to our customers and driving towards excellence in customer satisfaction.
10. Ensure appropriate levels of monitoring of all resources and performance are set.
11. Develop technical skills and competency of resources to match both current and future customer delivery requirements.
12. Act as management escalation contact for customer/stakeholder queries.
13. Develop strong relationship with the main stakeholders and customers.
14. Analyzes and reviews service delivery performance against the KPIs.
15. Agree and initiate appropriate actions to maintain and improve performance.
16. Manage Disaster Recovery Plans (DRP) and crisis situations whenever applicable.
17. Undertake any other reasonable and professional task as required.
18. On-Call assumption and Stand-by may be required
about you
- Fluent English (French and / or other foreign languages is a plus)
- Excellent interpersonal, team-build and communication skills
- Excellent Leadership skills
- Good exposure to an international, multi-cultural environment.
- Ability to work under pressure and deal with multiple tasks.
- Team Building Skills
- Conflict Resolution
- Ability to deal with different cultures and behaviors
- Decision-Making techniques
- Excellent Presentation skills
- Proactive, self-motivated and determined attitude
- Strategically focused, customer & target oriented
- PMP Certification (or equivalent) is a plus
additional information
- Bachelor's degree of engineering Computer, Comm., or Electronics
- Business & management studies (Service/Operation management, project management, process lean management, ITIL Foundation, etc...) are a plus.
- At least 3 years of management/leadership experience.
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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