Guest Services Representative - Slots - Luxor

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Guest Services Representative - Slots - Luxor

Guest Services Representative - Slots - Luxor

locationsProperty - Luxor time typePart time posted onPosted Today job requisition id259356

The SHOW comes alive at MGM Resorts International

THE JOB:

At Luxor, we’re all about delivering unforgettable experiences, and we want you to be part of it! As a Slots Guest Services Representative, you’ll enhance the guest experience by assisting with slot-related inquiries, processing jackpot payouts, and enrolling guests in the MGM Resorts International Rewards Program. You’ll keep the slot area clean and organized, handle minor machine repairs, and ensure guests have everything they need for an amazing time. If you’re ready to bring your customer service skills to one of the most iconic resorts in Las Vegas, come join our team and help make every guest’s visit unforgettable!
STARTING RATE: $16/hour plus tips

THE DAY-TO-DAY:

Slot floor maintenance: Ensure the slot area remains clean and organized by pushing in chairs, picking up trash, and ensuring all machines are ready for guest use.
Minor slot repairs: Perform basic maintenance tasks, including clearing ticket/bill jams, resolving bill acceptor issues, adjusting ticket printer tilts, and replacing ticket paper.
Jackpot transactions: Accurately process slot machine jackpots, complete the necessary IRS W2G/1042-S forms, and provide clear, efficient paperwork to guests.
Guest engagement: Maintain a positive and approachable demeanor by greeting guests with a smile, making eye contact, and ensuring they receive personalized service.

THE IDEAL CANDIDATE:

Age Requirement: Must be 21 years of age or older.
Education: High school diploma, GED, or an equivalent level of education or experience.
Availability: Flexible to work various shifts, including weekends and holidays.
Customer Service Excellence: Possess outstanding customer service abilities, ensuring all guests receive a positive experience and have their needs addressed promptly and professionally.
Cash Handling Skills: Strong proficiency in cash handling, with the ability to process transactions accurately and manage monetary exchanges with precision.
Casino Experience: Previous experience in a hospitality or casino setting preferred, demonstrating a strong understanding of guest relations and operational processes.

THE PERKS & BENEFITS:

Wellness Incentives: Programs designed to support your physical and mental health.
Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
Free Meals: Complimentary meals provided in our employee dining room.
Free Parking: Parking available at no cost, both on and off shift.
Health & Income Protection: Access to health and income protection benefits for eligible employees.
Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.

VIEW JOB DESCRIPTION:

Are you ready to

JOIN THE SHOW

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.