About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
Job Description
Four Seasons can offer what many hospitality professionals dream of – a chance to define a life-long career with global potential and a real sense of pride in work well done.
In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish.
Ultimately, our culture breeds success, and rewards it in many different ways.
Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.
We are currently looking for Guest Service Agent.
QUALIFICATION REQUIREMENTS:
Reading, writing and oral proficiency in the English language
Holding valid driving License.
JOB FUNCTIONS:
- The ability to review all materials concerning daily events, i.e. return guests, VIPs, arrival, departure and function sheets.
- The ability to handle guest luggage with care and efficiency and presenting the in-room orientation, as well as providing information about the hotel and city.
- The ability to handle a guest room change request.
- The ability to assist departing guests with luggage, transportation requirements, etc.
- The ability to store and retrieve guests luggage and belongings.
- The ability to answer telephones, deliver messages, packages, flowers, etc. to the guest rooms.
- The ability to run errands for guests, Concierge and the Guest services staff.
- The ability to help maintain a high standard of cleanliness in the ground level lobby, the front entrance and the luggage storage areas.
- The ability to call guests by their names and remember return guest's names.
- The ability to project an image of friendliness, professionalism and willingness to provide personalized services to guests.
- The ability to work closely with the Front Office, Valet Parking, concierge and door staff.
- The ability to keep the Assistant Manager and/or Guest services manager well-informed as to any guest problems, special requests, complaints, etc.
- The ability to maneuver luggage carts, heavy and awkward crates around the hotel.
- The ability to report deficiencies noted in guest rooms and on guest floors to the Guest services manager or Assistant manager.
- The ability to follow-up on missed wake-up calls and any phones off the hooks.
- The ability to respond properly in any hotel emergency or safety situation.
- The ability to perform other tasks or projects as assigned by hotel management and staff.
- The ability to use the hotel computer system and phone system
Since Fortune Magazine named Four Seasons Corporate in 1998 as one of the 100 best companies to work in. Having trouble searching for meaningful benefits? We would like to offer our employees competitive benefits:
- Career advancement opportunities
- Strong culture
- Best-in-industry training
- Luxury environment in magnificent locations worldwide
- Competitive salaries
- Complimentary stays at FS properties (based on availability), with discounted meals
- Dental and medical/disability/life insurance
- Retirement benefits/pension
- Employee service awards
- Annual employee party/social and sporting events
- Complimentary meals in dedicated employee restaurants
