Guest Experience Manager page is loaded
Guest Experience Manager
locationsCairo - First Residence time typeFull time posted onPosted Today time left to applyEnd Date: April 18, 2025 (30+ days left to apply) job requisition idREQ10337611
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 units , a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.
Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Guest Experience Manager
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Guest Experience Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About The Role
Guest Experience Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
What You Will Do
1. Seeks out opportunities for guest-centric experiences in all outlets of the hotel
a. Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees
2. Measures results (challenges, successes, etc.) and communicates on a weekly basis to GEM team
3. Oversee and implement Hotel Guest Experience initiatives and ideas that come from the team.
4. Experience Assistant:
a. Identify all experience assistant guests
b. Look for new/innovative ways to provide anticipatory service
c. Coordinate among all departments for seamless execution of service
d. Coordinate correspondence with guests pre and post stay
e. Communicate successes to the Hotel in an effort to keep intensity and focus high
6. “No Fuss” Curbside Check in
a. Assist Reservations and Front Office team to identify guests and achieve a seamless arrival experience for return guests. This can be monitored by setting a goal of 15% of all arrivals as Curb Side guests.
b. Communicate successes to the Hotel in an effort to keep intensity and focus high
7. Work with Guest Experience Managers on a Global Level to learn from each others successes and failures to develop a consistent product company wide.
8. Coaches staff to achieve culture standards & core standards of Guest Experience Assistant/Manager and couple experience
9. Supervises the activities of the Experience Assistant team in order to ensure adherence to Four Seasons standards, policies & procedures.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
