Guest Experience Ambassador
· Develop a strong relationship with the on-site stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience · Deliver an un-compromised colleague experience through curated events · Manage meeting rooms in the area ensure their readiness prior to any meeting based on scheduling requirements and information · Engage with colleagues to understand workstyle behaviour’s and make recommendations on how to improve the overall employee experience · Create bi-monthly report to Workplace Experience Ambassador on engagement activities, success stories and community meetings · Provide a top-quality end-to-end VIP visitors experience (from parking, meet & greet, catering…etc.) · Support Workplace Experience Ambassador as needed with events management · Communicate to the Workplace Experience Ambassador any new / ongoing / potential issues and complaints so that they are addressed accordingly · Ensure a consistent visitors experience service excellence, providing a warm, courteous, and prompt welcome on arrival and throughout the client journey · Using empowerment for problem resolution whilst enhancing visitor and client experience
Desired or preferred experience and technical skills: · Up to 2 years of experience within a Front of House role in a corporate environment, 5-star hotel, or flagship airline · Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods · Ability to demonstrate empathy, excellent customer service and practical skills
Required Skills and Experience: · Excellent written and verbal communication skills · Operational knowledge of all reception services and standard operating procedures · Must have excellent organisational skills and good attention to detail · Ability to use own initiative and takes ownership · Should have an excellent and positive “can do attitude” and a great team player and supporter At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
