Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

- Welcome greeting all VIP guests at the point of their arrival.
- Maintain daily interaction with all guests by meeting them in resort outlets or at breakfast.
- Control the overall guest satisfaction and keep a high level of MEDALLIA score.
- Meeting guests with glitches, solving their issues of dissatisfaction, and reporting them to the Guest Experience Manager.
- Responding to all MEDALLIA feedback by communicating personally with each guest with a low score.
- Handling the celebrities & blogger visits.
- Having a daily visit to the breakfast restaurants and meeting the maximum number of guests, especially the ones with glitches.
- Perform check-in & check-out for all Preferred Partners, Specialty Suites, Elite, Celebrities, and blogger guests.
- Coordinate among all departments for seamless execution of service and guest needs.
- Handling Guest Experience Emails and responding back to all guest's emails.
- Flexibility in schedule according to operational needs.

- Assisting Front Desk operation whenever is needed.

- Fluent Russian speaker is a must.
- Written, spoken and reading proficiency in the English language is a must.