Global Tax Utility Processor - GSC

Why join us:

GTU is tasked with providing clients with a globally consistent, and best in class process, in over 80 countries. It ensures that KYC profiles are prepared in accordance with Group and Regulatory Policy, obtaining documents as required from the client / relationship manager, undertakes all the necessary due diligence checks and ensures appropriate escalation is followed according to Policy. 

The Opportunity:

The role encompasses a number of tasks involving KYC analysis across multiple business lines, getting trained on KYC and regulatory environment, ensuring AML Regulations, policies/procedures are maintained and adhered. One of the key objectives will be maintaining Key Performance Indicators and deliver the output based on agreed timescales. This role also involves liaising with the business partners as well as colleagues and senior onshore partners thus ensuring timely resolution of queries.

What you’ll do:

• Review customer documentation to ensure customers Tax Status is accurately updated and reported ensuring compliance with applicable internal policies and procedures and external regulations.
• Ensure all data is reviewed again all Core Banking Systems, validated and are kept up to date.
• Work on the assigned tasks / short term projects with primary focus on quality.
• Escalate all pending actions which are not actioned beyond the agreed timelines to resolve issues for better customer experience.
• Adhere strictly to compliance and operational risk controls in accordance with Company and Regulatory Standards, Policies and Procedures. Keep current with understanding of systems, policies, procedures
• Follow appropriate escalation matrix and proactively highlight questionable profiles to Assistant Manager of Operations.
• Meeting all the performance & behavior standards in line with HSBC requirement. Ensure zero operational / reputational loss. 
• Facilitate continuous improvement of workflow, customer service, personnel development through various initiatives like process re-engineering.