Global Quality & Training Manager
Secured Facilities - Cairo, Egypt (Hybrid) LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1,000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, India, Turkey, and Australia. The company serves customers in North America, Europe, Asia Pacific, and the Middle East.
An experienced and dynamic
Manager of Quality, Training, and Process Improvement to oversee and enhance the quality, training, and operational frameworks across our global sites. Will be a results-driven leader with a proven ability to manage and develop teams, ensure alignment with client requirements, and drive process improvements that support operational excellence.
Responsibilities & Duties:
Quality Assurance:
Lead and manage Quality Assurance (QA) teams across our global sites, ensuring consistent performance and adherence to quality standards. Develop and maintain QA frameworks, policies, and processes to ensure the accuracy and reliability of operational services. Analyze quality metrics and implement data-driven strategies to enhance service delivery. Own calibration sessions between operations & QA coaches to ensure compliance to client standards.
Training and Development:
Design, implement, and oversee training programs to upskill team members and ensure alignment with client requirements. Evaluate training effectiveness and drive continuous improvement in training materials and methodologies. Foster a culture of continuous learning and professional development across the organization.
Process Improvement:
Identify inefficiencies in operational processes and implement improvement initiatives to enhance productivity and quality. Collaborate with cross-functional teams to standardize workflows across global sit Monitor and evaluate the effectiveness of process changes and refine strategies as needed.
Other:
Analyze and report all quality and training excellence metrics on a periodic basis. Responsible for people engagement, satisfaction and manager index in his/her department. Design and implement succession and talent development plans. Ensure quality and timely deliverables, client engagement, and client satisfaction.
Qualifications:
At least 5 years of experience in a similar position, preferably in BPO or service-based industries. Fluent in English and at least a second language. Flexible to work in different time zones. Proven leadership skills with a track record of managing diverse teams across multiple locations. Strong analytical mindset with expertise in data analysis and performance metrics. Excellent communication and interpersonal skills, with the ability to build relationships across cultural and geographical boundaries. Deep understanding of operational efficiency and quality management principles. Bachelor’s degree in business administration, Quality Management, or a related field. Certifications in quality management (e.g., Six Sigma, COPC, ISO standards) are highly desirable.
Additional information:
LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, or physical or mental disability. Any hiring decision is made on the basis of skills, qualifications, and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share but also by how we positively impact people, society, and the planet.
Location
Cairo, Egypt (Hybrid)
Minimum Experience
Manager/Supervisor