Front Services Supervisor - Luxor page is loaded
Front Services Supervisor - Luxor
locationsProperty - Luxor time typeFull time posted onPosted Yesterday job requisition id255445 We are seeking dedicated candidates to join our team at Luxor as a Supervisor of Front Services. If you thrive in a collaborative environment and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.
THE JOB:
As a Supervisor of Front Services, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us.
THE DAY-TO-DAY:
Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property
Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes
Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
Maintain and evaluate service standards based on completeness and timeliness
Schedule employees using staffing parameters that account for guest volumes and demand patterns
Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security
Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
Partner with Valet operations to ensure a smooth flow of the arrival and departure process
Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
THE IDEAL CANDIDATE:
High school diploma, GED or educational equivalent
Is a minimum of 21 years of age
Multi-lingual
Working knowledge of various hotel systems such as Opera, HotSOS , Autocab, Oracle, Coupa and Microsoft Office
Has two or more years of prior leadership experience
Has prior working experience with Collective Bargaining Agreements (CBAs)
Must be able to work various shifts, including weekends and all holidays
Can effectively work in various weather conditions in support of staff members
Proficient with handheld mobile application devices, multi-line phone and 2–way radio
Has exceptional customer service and interpersonal skills
Ability to multi-task and work well in a fast paced, team-oriented environment
Maintain a professional, neat and well-groomed appearance adhering to company standards
Has prior experience working in or overseeing a Bell Desk role
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off-shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to Apply today!
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
