About Four Seasons:
About the location:
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit , a heated swimming pool , Spa and Fitness Center, and 11 food and beverage venues.
Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
Front Office Manager
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Front O ffice Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
About The Role
Front Office Manager
who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
What You Will Do
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Directing and controlling the activities of the Front Desk, Communications, Concierge, Bell Staff and Driveway Staff . Acting as the manager on duty in the hotel when senior managers are not available . Manage shifts at the Front Desk . Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
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Manages the staff at the Front Desk . Directs all activities of the Assistant Front Office Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements . Interviews, trains and schedules the staff . Conducts Performance Evaluations and disciplines staff when needed.
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Reviews and monitors schedules of staff in other department of responsibility. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
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Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
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Coordinates arrivals, departures, and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
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Assures that all financial and credit procedures are followed . When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
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Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
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Checks guest in and out in an efficient and friendly manner, using guest name whenever possible . Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room . Issues correct keys to the guest. Checks out guest at end of stay . Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest . Settles bill accurately through credit card or cash transaction.
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Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
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Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact .
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Works harmoniously and professionally with co-workers and supervisors.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.