Front Desk Clerk - On Call - Luxor page is loaded
Front Desk Clerk - On Call - Luxor
Front Desk Clerk - On Call - Luxor
locationsProperty - Luxor time typePart time posted onPosted Today job requisition id257793
The SHOW comes alive at MGM Resorts International
THE JOB:
As an On Call Front Desk Clerk at Luxor, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.
STARTING PAY RATE: $20.86
THE DAY-TO-DAY:
Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions
Control and issue keys while promoting security, privacy, and confidentiality of all guests
Assist Guest Services Representatives as needed
Balance room inventory in advance and identify and resolve any over-commitments by room types
Review out of order rooms for accurate return dates; report any room maintenance problems to management, housekeeping and/or engineering
Run all daily reports that are required to complete necessary job duties such as group arrivals and departures, housekeeping briefs, and trace reports
THE IDEAL CANDIDATE:
Is a minimum of 18 years of age
Has a high school diploma, GED or equivalent education experience
Has strong communication skills and can multitask efficiently, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting
Has prior experience using Opera, Amadeus, Tangerine, UA, or VisionLine
Has prior experience in similar roles such as Concierge, Guest Services, Front Desk Agent, or VIP Lounge Representative
Prior experience in a cash handling role
Has a flexible schedule
Bilingual
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off-shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
FULL JOB DESCRIPTION:
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
