French Team Leader Content Moderator (Call center)

Job Title:

French Team Leader Content Moderator (Call center)

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Responsibilities

Translation and Proofreading: Ensure accurate translation and proofreading of knowledge base texts, service rule processes, etc., while considering cultural sensitivities.

User Research: Conduct market/country-specific user research and provide professional, actionable recommendations to optimize rules and procedures, enhancing customer satisfaction rates. Candidates with experience in customer service workflows or processes are preferred.

- Education background should be College degree or above. High school is acceptable if BPO service working experience years >1. Students are not acceptable for the project with no special approval.

• Bilingual Requirement: Support language at C1 level or B2 level, with proficient English comprehension without translation tools.

  
  

• Empathy and Collaboration: Demonstrate strong listening skills and empathy towards users. Collaborate effectively with the customer service team, ensuring that communication respects the diversity of users.

  
  

• Data Analysis: Responsible for collecting, researching, and analyzing business-related data. This includes providing analysis and optimization reports.

  
  

• Analytical Skills: Possess strong logical thinking and analytical skills, complemented by a positive, can-do attitude. Preference for candidates with international experience in a diverse environment.

  
  

Location:

EGY Cairo - Plot no. 27, North Teseen st building 27

Language Requirements:

Time Type:

Full time

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