Fraud Officer Europe, GSC Cairo

Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fraud Officer Europe

Principal responsibilities 

• Deal with customer’s queries in a 24/7 contact centre based environment. Ensure delivery of best in class service standards. Stay connected with fraud & scam trends & constantly endeavour to avoid any losses for the bank.
• Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud.
• Resolve queries in a timely and satisfactory manner.
• Through day-to-day activity, consider updates to departmental processes to ensure that customers are processed through the fraud process as smoothly as possible.
• Facilitate and record escalations to the Fraud Manager.
• Perform against targets individually whilst contributing to the overall productivity of the team.