Food & Beverage Reservations Agent- Crowne Plaza West Cairo - Arkan

About Us:

Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travellers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As one of the world's largest upscale brands, we have properties located in major urban centers, gateway cities and resort destinations all around the globe and can be found in nearly 100 countries with more than 429 hotels and 118,000 rooms globally.

Since opening in 2012 Arkan Plaza has evolved into West Cairo’s primary commercial and social destination, offering a multitude of retail and dining outlets along with gyms, banks and offices. All radiating from its welcoming central plaza, situated in the heart of Sheikh Zayed located on the 26th of July corridor main spine, which connects the cities of Sheikh Zayed and 6th of October with the central Cairo area.

Crowne Plaza West Cairo - Arkan  the 178-room new build forms part of Phase II of Arkan Plaza. The Hotel is 10 minutes away from the “new” Grand Egyptian Museum and 15 minutes from the Great Pyramids of Giza. It is also in close proximity to Cairo International Airport and will be just 10 kilometers away from Sphinx International Airport. Business and leisure travellers can get the best of both worlds with three meeting rooms and a business center along with an outdoor pool and Club Lounge

We are currently looking for a Food & Beverage Reservations Agent to join our amazing team at Crowne Plaza West Cairo – Arkan.

Your day to day:

• Manage outlets’ reservations.
• Answer incoming calls and address customers’ queries.
• Provide customers with any required information related to all F&B outlets, promotions and special events.
• Handle bookings for all F&B outlets.
• Handle group inquiries and bookings for F&B outlets, prepare offers and contracts for groups.
• Responsible for control over the number of reservations taken for a day for any outlet.
• Handle reservations for special events arranged by the hotel.
• Actively assist in promoting F&B outlets and special events by providing full and detailed information.
• Ensure that all customer inquiries are handled timely, efficiently and with care.
• Maintain efficient communication with Outlet Managers, F&B management and other departments in order to facilitate operation.

What we need from you:

• Previous work experience in Food & Beverage
• Familiarity with health and safety regulations
• Experience in managing reservations
• Excellent customer-service skills
• Excellent communication skills (via phone and in-person)
• Very good command of English