Follow Up Manager

Manage the overall improvement of the Delivery Function across the IT Organizations through facilitating all of the Banks IT departments to assure the elimination of bottle necks and work on rectifying any delays with full alignment of different teams across all IT functions & Business with full reachability for all of the escalation lines in order to avoid any impact on the execution plans while ensuring that the best practices and techniques in identifying, quantifying and tracking the realization of expected benefits are defined and followed for the IT engagements.

key responsibilities:

• Manage the Implementation of the delivery assurance Framework and Processes.
• Track and report the conformance to plans and expectations of IT and Business oriented initiatives and engagements.
• Work with Product and other IT Teams to deliver against plans, in addition to work closely with Program/Project Managers and Scrum Masters to ensure Software Development Life Cycle (SDLC) is followed.
• Conduct ongoing reviews of the health of Transformation Programs, Demands and IT Projects, in accordance with the Delivery Assurance processes.
• Ensure that all participants and stakeholders are appropriately informed, involved and have visibility throughout each review period.
• Ensure that the Delivery Assurance Officer is reporting the agreed KPIs for measurement of program’s health and that it is appropriately collated.
• Monitor the Delivery Assurance Officer contribution to the prioritization of remedial and mitigating actions identified during ongoing programs, demands and projects health checks.
• Report on delivery assurance status and progress, ensuring that the tools are fit for purpose and documentation is up to date.