Fine EG Modern trade.E-Commerce Executive

Job Responsibilities:

• Manage daily operations for the region and process customer orders. 
• Conduct extensive online research, at all times, understanding marketing and sales strategies from all significant eCommerce retailers. 
• Ensure eCommerce operations are efficiently running at all times. 
• Manage fleet workforce and operations
• Actively participate in scheduled internal weekly and annual sales meetings; preparing in advance to share relevant and beneficial information. 
• Ensure that e-retailers are adequately stocked, and this is reflected in the system. 
• Overseeing invoicing processes and coordinating stock management processes. 
• To liaise with supply chain and logistics to resolve delivery issues. 
• Perform monthly forecasts for eCommerce demand with the supply chain. 
• Work with the Finance department to accurately process customers' credit notes/refunds. 
• Ensure that customer expectation is met on time and provide unparalleled customer experience at all touchpoints
• To work collaboratively with the E-commerce Manager on unusual complex or high-impact cases that can have a negative impact on the business. 
• To reliably log all issues relating to any orders (incorrect fulfillment, delayed/lost deliveries, etc.) to mitigate financial loss.