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Field Support Engineer
Field Support Engineer
locationsCairo time typeVollzeit posted onHeute ausgeschrieben job requisition idR0642989
The successful candidate will be responsible for: Remote and site support services for Front Lines and Supply Operations
• Provide remote or on-site technical support for installation issues
• Provide support also in digital, APF, software and BIM related issues
Ride comfort
• Provide technical support to ensure customer specification requirements
Product development – applicable for global Field Support roles only
• Product development matrix audit points
• Piloting and implementing new product and solution
Method and tools development - applicable for global roles
• Installation method development
• Trouble shooting tools development
Training:
• Train local Trainers/employees during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to global and local training centers in training courses
Quality:
• Create quality reports after site visits and list issues which require corrective actions
• List all helpdesk issues and forward corrective actions according to KONE process requirements.
• Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements
Safety
• Be aware and operate within KONE safety requirements
• Ensure each installation follows the global processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected
Team leadership (in case Experienced Technical Field Support Engineer is assigned as team leader):
People leadership
• People management e.g. setting targets, conducting PDP’s and IDP’s for team members together with Technical Field Support Manager
• Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team
• Facilitate information sharing and creates collaborative working environment
Daily Operations
• Allocate daily work together with Technical Field Support Manager
• Monitor and lead the performance and KPI/SLA adherence of the team
• Review daily priorities in the team and take appropriate action to ensure results are achieved
• Support continuous development of TFS together with Technical Field Support Manager
Requirements:
Bachelor’s degree from related engineering majors (preferably Mechanical or Electrical Engineering) 2 - 5 years of experience in the field or related area of engineering within the elevator sector Excellent command of English Language Strong and proactive communication skills, Ability to focus on details & results with a mindset of customer needs
Successful candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.
Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.
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