Job Description - Field Service Expert (MER00035V3)
Job Description
Field Service Expert Group : Mercedes-Benz Group AG
Description
Technical Assistance and Support:
Provide technical assistance to Retail Network / MB Egypt / Fleets Provide technical help desk support Support in rectification of major faults and problem Monitor the quality of work through random field audits
Retail Network Audit :
Prepare List/Audit availability/usage of special tools and equipment Check availability /usage of technical literature and information Observe qualification of technical workshop staff and propose measures for improvement (to Retail Network and MB Eg Training) Conduct / coordinate `mystery customer` audits
Warranty and Goodwill:
Assist warranty team through checking technical aspects of warranty and goodwill claims upon their request Plan/ Coordinate/ Follow up Recall/Service Measure/Service Letter
Scrapping Activities:
Control, follow up, and check the scraping procedures on a regular basis Assist in scrapping of all warranty materials before the final delivery to the scrapping agent.
Technical Reporting:
Conduct technical report to Mercedes-Benz AG Follow up on sent reports until cases are closed Upon request act as technical expert witness
MBEg Technical Staff Support and Development* :
Provide guidelines and development plans to retail technical staff Planning/Coordinating Technical information meetings Distributing Technical information Provide technical coaching at Retail Network in coordination with the Training Team PDI Sales & Direct Sales
Qualifications
Technical Knowledge: Bachelor’s Degree in Mechanical and Systems Engineering or any equivalent field is a Must.
Educational Background:
Automotive knowledge, whole sales and retail business operations.
Soft Skills/Individual Competence:
Excellent communication and interpersonal skills Excellent presentation skills Excellent leadership and managerial skills Excellent problem solving and analytical skills
Work Experience:
5-7 Years of Experience in Practical and diagnostic work with at least 2 years of experience in a similar position holding the same responsibilities and tasks.
Language:
Excellent command of both written and spoken English
Organization
: Mercedes-Benz Logistics and Distribution Egypt LLC
Primary Location
: Egypt-Egypt-Cairo
Work Locations
: 90 South Road, Building Bureau 175, 5th Settlement 90 South Road, Building Bureau 175, 5th Settlement Cairo 11835 **
