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Experienced Technical Support Professional
Location Mivida Project Building B2 5th Settlement, Cairo, CAIRO, 11835, Egypt Category Customer Experience Job Id HRD256312 JOB DESCRIPTION
Innovate to solve the world's most important challenges
Experienced Technical Support Professional
We have an opportunity for an Experienced Technical Support Professional to join us at Honeywell in CAIRO, EGY. To be successful in this role, you need to have 3+ years of proven experience in technical support or a similar role and expertise in commercial security technologies and products: Access Control, CCTV and Intrusion products.
Honeywell
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
As an Experienced Technical Support Professional - Commercial Security at Honeywell, you will have the opportunity to provide expert technical facilitation to our customers in the Commercial Security business unit. You will be accountable for resolving complex technical issues, serving as a subject matter expert in commercial security technologies, and delivering exceptional customer service. Your strong problem-solving skills and excellent communication abilities will be crucial in ensuring customer satisfaction and driving business growth. You will report directly to our Technical Support Manager and you'll work out of our Cairo, Egypt office location. In this role, you will have a direct impact on customer satisfaction, team performance, and the success of our commercial security solutions.
Key Responsibilities:
• Provide expert technical support to customers, resolving complex technical issues.
• Serve as a subject matter expert in commercial security technologies and products.
• Work with cross-functional teams to develop and implement technical facilitation strategies.
• Stay updated with industry trends and advancements, and provide recommendations for improvement.
• Contribute to the development and improvement of technical Support processes and tools.
• Develop & maintain the Technical Support Knowledge Base and Content on the Customer Portal.
• Conduct Technical Knowledge sharing Sessions for internal and external stakeholders.
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams.
YOU MUST HAVE:
• Minimum of 3 years of proven experience in technical support or a similar role
• Expertise in commercial security technologies and products. Access Control, CCTV and Intrusion products.
• Strong problem-solving and thoughtful abilities
• Excellent communication and people-oriented skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Excellent communication skills in English and Arabic. French would be an added advantage.
• Expertise on Microsoft Windows, SQL and TCP/IP Networks.
• Experience in mentoring and guiding a team.
• Strong customer focus and dedication to customer satisfaction
WE VALUE:
• Bachelor's degree in Electronics, Electrical or Computer Engineering or a related field
• Expert technical knowledge and subject matter expertise in commercial security
• Strong guiding and mentoring skills
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet business objectives
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
JOB ID: HRD256312
Category: Customer Experience
Location: Mivida Project Building B2 5th Settlement,Cairo,CAIRO,11835,Egypt Nonexempt
Customer Experience (GLOBAL)
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