Join the industry leader to design the next generation of breakthroughs
The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of
thinkers, innovators, dreamers and doers who make the things that make the
future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping
buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All
our employees enjoy access to dynamic career opportunities across different
fields and industries.
Join us and Make an Impact.
The Purpose of the Role
As a Technical Support Engineer, you will be responsible
for delivering technical support for access and video products of LenelS2 to the Value-Added Resellers
(authorized partners) and End-Customers of our area of coverage in Europe, Middle East and Africa.As a team-player you work together with your
colleagues to optimize security solutions to our customers and you
accelerate/anticipate on problem solving.
Key Responsibilities
- The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – MS Windows based).
- Manage and prioritize requests.
- On time resolution of complaints.
- Provide expertise on complex application issues.
- Work with a centralized Call Management database on a daily basis.
- Site & customer technical visits for product related activities.
- Cross-functional responsibility to resolve technical issues (software and hardware) with our R&D departments, PM teams.
Build up a Knowledge Base of known applications and bug issues. - Ensure a good and professional communication flow with Carrier Technical teams over the phone and via e-mail
- Recommend the best products against customers’ requirements.
- Validate specific solutions (performances, custom design).
YOU MUST HAVE
- Engineering degree Bac+4 or equivalent
- Bilingual English mandatory, French or Spanish optional
- Experience in a support or technical consultancy function.
- Professional experience of IP network.
- Preferably, a relevant experience in the Electronic Security sector.
- A solid knowledge of Microsoft SQL Server and Windows operating systems.
- Analytical mind. The ability to solve complex problems, based on a logical and inquisitive nature.
- Strong capacity to work in a team and to handle situations with Customers that could be potentially tensed.
- Weekend support (once a month full weekend)
WE VALUE
- A high degree of initiative and willingness to take ownership of issues.
- Ability to learn and develop continuously as new products introduced.
- Ability to work with competing demands in a small multi-discipline team.
- Good documentation and communication skills.
If
this is your dream role, then we'd love to hear from you.
We
are an equal opportunity employer and value diversity at our company. We do not
discriminate based on race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
We
will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process, to
perform crucial job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.
Additional Information
- JOB ID: req457640
- Category: Customer Experience
- Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,11835,Egypt
- Nonexempt
Global (ALL)
