Manage and oversee the support and operation of enterprise and banking applications within the organization.
Lead a team of application support professionals, providing guidance, coaching, and performance management.
Ensure the availability, performance, and stability of all enterprise and banking applications, meeting service level agreements (SLAs) and customer expectations.
Collaborate with internal stakeholders, IT teams, vendors, and external partners to identify and address application-related issues and incidents.
Develop and implement best practices and processes for application support and operation, focusing on continuous improvement and efficiency.
Coordinate and manage system upgrades, patches, and migrations for enterprise and banking applications.
Monitor the performance and capacity of application infrastructure, identifying and resolving any bottlenecks or performance issues.
Manage and maintain documentation for applications, including configuration details, troubleshooting guides, and knowledge base articles.
Stay up-to-date with industry trends and advancements in enterprise and banking applications, recommending and implementing enhancements or new solutions.
