Email Administration Team Head

To oversee the 2nd level support and technical administrative tasks carried out by the administrators for any e-mail related problem troubleshooting, to ensure the smooth work and data flow, and to avoid any disruptions to the bank’s internal and external communications.

key responsibilities:

• Supervise installation, upgrade, monitoring, and maintenance of CIB’s E-Mail system required for CIB business communication.
• Ensure the resolution of any raised issues related to the messaging system in an accurate and timely fashion to provide the maximum mail service availability.
• Plan to implement new features and program fixes in the e-mail system to provide better user experience.
• Ensure proper Capacity planning and data maintenance activities for e-mail system to prepare for expected business growth.
• Oversee the administration of email related collaboration servers such as Traveler/ActiveSync, E-mail Content filtering (Anti-Spam/Virus) to facilitate access to business mails with security/privacy control.
• Review Disaster Recovery (DR) scenarios, verify that the correct procedures are in place to be applied whenever needed, and supervise smooth failover to Disaster Recovery site to ensure DR readiness.
• Review regular monitoring outputs of all Email & Messaging components to maintain the performance, and efficiency of the system.
• Review, update and enforce technical procedures, and runbooks for the Email & Messaging in scope services to ensure that all team members are working in a consistent manner.
• Lead and plan for all upgrades and configuration changes, abiding to the change management process to mitigate operational risks.
• Provide guidance, knowledge transfer and consultancy to all team members to ensure high technical capability is cascaded properly.
• Cooperates with other heads in the department in new initiatives aimed at enhancing collaboration tools through integrations to improve user experience."