Duty Manager

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

• To assist the Front Office Manager in overseeing the operation of the hotel lobby and ensuring that guest needs are met and standards are adhered to.
• Ensuring that quality of service as directed by the hotel management is delivered throughout the hotel at all times by giving guidance and support to all departments.
• To ensure that day to day operation runs smoothly by assisting and where necessary assisting all departments throughout the hotel.
• Handle sensitively and positively guest complaints, VIP guest requirements and to be a focal point for guest needs.
• To liaise with the Sales and operational teams to ensure that guests expectations are exceeded and their requirements are met.
• Help to maintain standards at a high level throughout the hotel by assisting in training, monitoring and evaluating staff.
• Liaise with departmental managers in findings and put forward recommendations to exceed guests' expectations.
• Observe and evaluate working procedures and recommending any improvements or ideas to the management team.
• Ensure that guest expectations of quality service are met by monitoring feedback and giving suggestions to the management team.
• To attend and where necessary, assist in all on and off the job training.
• To assist, be aware of and attend, in any training of the Health and Safety requirements throughout the hotel.
• To attend and contribute towards Management and staff meetings, as and when required.
• Ensure that a full written record is kept of all incidents, comments, guest feedback.
• Complete a full handover at each change of shift including the counting and signing for the Duty Manager’s float, bleep and keys.
• To report and undertake any other duties as assigned by the hotel management team.

• Bachelor's degree in Hospitality Management, Business, or related field.
• Proven experience in Front Office roles within the hospitality industry.
• Previous working experience in a truly global work environment is essential.
• Previous experience in pre-opening is a plus.
• Strong problem-solving abilities and a commitment to guest satisfaction.
• Excellent communication, interpersonal, and team leadership skills.
• Proficiency in hotel management software (Opera).
• Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
• Adept at data analysis and using insights to drive decision-making.
• Flexibility to adapt to a dynamic and fast-paced environment.
• Native Arabic speaker and fluency in verbal and written English is essential.
• Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.