About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
About the role
The Director ensures that standards are met for their departments and that guests and employees are satisfied and problems are promptly resolved.
What you will do
- The ability to direct and control the activities of the Concierge, Guest Services, Front Office, Reservations, Housekeeping, Laundry/Valet, Telephone, Valet Parking, Security, Health Club/Spa and Housekeeping to ensure adherence to Four Seasons’ standards, policies and procedures.
- The ability to directly supervise the Front Desk Manager, Reservations Manager, PBX Manager, Executive Housekeeper, Health Club Manager, Gift Shop Manager, Chef Concierge, Laundry Manager and Guest Services Manager on an on-going basis.Prepare and conduct performance evaluations in accordance with hotel policy, follow-up with and keep management informed on all progress of Rooms Division employees.
- The ability to ensure that qualified personnel are selected, hired and trained in all areas ofresponsibility.Ensure personnel are kept well informed of department objectives andpolicies.
- The ability to review activities and conduct inspection tours in areas of responsibility to ensure desired standards of quality, service, cleanliness and controls are maintained.The ability to direct corrective action where required.
- The ability to prepare annual plan and rationale for Rooms Division revenue and expenses; endeavor to maximize departmental profit and control costs.Contribute to the development of the hotel’s annual marketing plan, capitalizing on all areas to increase revenue and improve image.
- The ability to insure proper image is being maintained by all Division employees with respect to grooming and uniform standards.
- The ability to support and participate in all hotel programs, policies and procedures with special emphasis on the orientation of new employees.
- The ability to display fair treatment with respect to disciplinary action and provide supportive documentation.
- The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keep all departments notified of any fluctuations in business levels, special guests, groups, etc.
- The ability to establish and maintain close working relationships with all departments of the hotel and any retail tenants or concessions to ensure maximum cooperation, productivity, morale and guest service.
- The ability to develop relationships with clients, return guests, group contacts, etc., to provide maximum, personalized guest service.
- The ability to attend to guest comments verbally and written in order to insure proper attention to follow-up of all inquiries.
- The ability to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenue and reducing costs.
- The ability to support Four Seasons philosophy towards employee development and morale and institute programs to insure the effectiveness and promotion of this philosophy within the Rooms Division.
- The ability to monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guests’ services while realizing full profit potential.
- The ability to display a high degree of professionalism and integrity as befitting a member of management and the Planning Committee.
- The ability to respond properly and take a supervisory role in any hotel emergency or safety situation as well as insure the proper control and instruction of said emergency procedures to the Rooms Division.
- The ability to perform other tasks as may be assigned by the Hotel/Resort Manager or the General Manager.
What you bring
- College degree or equivalent
- Minimum seven years in a luxury hotel environment, three years in key Rooms Division capacities
- Excellent spoken and written English knowledge, bi-lingual helpful
- Demonstrates supervisory skills; good judgement and common sense
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• Full time
