Director of Revenue

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

POSITION: Director of Revenue

DEPARTMENT: Sales & Marketing

REPORTS TO: Director of Marketing

Working base: Between Cairo office and Four Seasons Sharm El Sheikh Resort

SUMMARY:

The Director of Revenue Management is responsible for the interpretation of business analytics into tactical strategy. 

They provide focused expertise that will guide and direct the hotel Revenue Strategy Team through effective and measurable revenue management initiatives. 

They work closely with the Director of Marketing to implement and consistently execute optimal revenue strategy, enabling key strategic and operational decisions for the hotel.

PROFESSIONAL QUALIFICATIONS:  

Completed a university degree in Accounting, Business Administration, or Hotel Management

EDUCATION:  University Degree

EXPERIENCE:  

2 – 3 years’ experience working in hotel revenue management or similar business analytics and strategy role. Managing Resort destination is a plus.

POSITION OUTLINE:

KEY ACTIVITIES OUTCOMES  

Interpret business analytics into meaningful action to improve performance.

Business owner of all Revenue Management systems and tools, including, but not limited to, RMS, PMS, BI tools, Benchmark tools, Rate Shopping tools, Competitor Intelligence platforms.

Effectively manage inventory, pricing, rate parity, and positioning in all distribution channels, including Branded Web, 3rd Party Sites, Worldwide Reservation Office (WRO), and Global Distribution System (GDS). 

Lead optimal pricing strategy analysis and recommendations for all room classes and market segments. Managing group blocks and guiding sales team with groups evaluation and pricing decisions

Ownership of OTA Market Manager relationship  

Contribute guidance and recommendations for local merchandising strategies.  Liaise regularly with hotel digital marketing and communications teams, agencies, and vendors on campaign management opportunities.

Create and submit hotel forecasts leveraging RMS. Monitor accuracy on weekly basis.

Lead weekly Revenue Strategy meetings separate from Forecast Meetings.  Build consensus within Revenue Management Team to move new initiatives forward.

Assist Marketing and Finance leadership in annual budget, marketing plan and sales goal preparation.  

COMPETENCIES:  

KEY BEHAVIOURAL COMPETENCIES

• Excellent oral and written communication skills; must be able to write clearly and effectively.

  
  

• Must be able to condense complex data into meaningful strategy.

  
  

• Ability to tell a story with data, effectively communicating insights from a dataset using narratives and visualization for a qualitative analysis that drive action from the audience.

  
  

• Ability to present contrarian viewpoint and gain consensus through business analytics.

  
  

• Ability to work under pressure and meet various deadlines in a fast-paced environment.

  
  

• Ability to manage time successfully, prioritize effectively, and handle multiple tasks simultaneously.

  
  

• Excellent analytical, organizational, and problem-solving skills.

  
  

• Capable of working and communicating effectively with reservation team, senior management in Home Office, hotels, and other subsidiaries.

  
  

• Must be flexible and dependable to work beyond a standard workday when required.

  
  

• Strong management skills.

  
  

• Able to work independently with minimal supervision.

  
  

KEY RELATIONSHIPS:  

• General Manager, Director of Marketing, Director of Finance, Director of Rooms, Director of Sales, Director of Food and Beverage, PRD and/or Digital Marketing Manager.  

  
  

• Regional Directors of Revenue Management, Regional Directors of Hotel Marketing, Area Director of Revenue Management, Area Director of Hotel Marketing, Area VP of Hotel Marketing, Senior VP of Revenue Management.