Director of Operations

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The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Restaurant, Bar, Spa, Housekeeping.  Additionally, In-Room Dining, Pool and Private Dining will report directly to you.  In the absence of the General Manager, the Director of Operations shall oversee all aspects of the Hotel operation. Responsibilities include, but are not limited to: Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork, ensuring each department meets budgeted payroll and other expenses, developing and recommending revenue enhancement strategies, and recruiting, supervising and directing the management staff.

• Maintain complete knowledge of:

  
  

  • All hotel features/services, hours of operation

    
    

  • All room rates, special packages and promotions

    
    

  • Daily house count and expected arrivals/departures

    
    

  • Room availability status for any given day

    
    

  • Scheduled daily group activities.

    
    

  • All menu selections available in all outlets

    
    

  • F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation and price ranges.

    
    

  • P.O.S. and manual procedures.

    
    

  • The department’s financial standing at all times (month-to-date and year-to-date).

    
    

• Conduct performance reviews, coaching and counseling and disciplinary action as needed for direct reports in accordance with Hotel and Company standards.

  
  

• Ensure that all Hotel and Company standards of service are adhered to in each departments.  

  
  

• Ensure that all Hotel and Company standards of safety are adhered to in each department.

  
  

• Research and recommend process improvement as needed in each department.

  
  

• Participate in and support hotel and company efforts towards sustainability and environmental initiatives.

  
  

• Procure organic and sustainable products as needed for guest rooms.

  
  

• Research and recommend hotel amenities as needed.

  
  

• Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough and timely communication with all departments prior to, during and after guest’s stay.

  
  

• Ensure that special guest requests are handled appropriately in accordance with Hotel and Company standards.

  
  

• Maintain knowledge and understanding of monthly Profit & Loss Statement. 

  
  

• Ensure each department meets budgeted payroll and other expenses.  

  
  

• Ensure compliance with staffing and labor standards in order to properly control labor expense.

  
  

• Review daily revenue and labor reports, ensuring that any inaccuracies are addressed with the Finance Department.

  
  

• Ensure accounting procedures are administered properly by staff.

  
  

• Oversee the development of annual departmental budgets.

  
  

• Consistently strive to maximize revenue and occupancy.  Be fully aware of budgeted revenues and expenses.

  
  

• Monitor and analyze the payroll to ensure maximum effectiveness towards guests’ services while realizing full profit potential.

  
  

• Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork.

  
  

• Hold consistent departmental meetings.

  
  

• Attend Executive Committee Meetings, Managers’ Meetings, Safety Committee Meetings, morning arrivals meeting, and all training meetings as scheduled.  Ensure that information from these meetings is communicated to all employees as needed.

  
  

• Respond properly and take a supervisory role in any resort emergency or safety situation as well as insure the proper control and instruction of said emergency procedures.

  
  

• Five or more years’ operating experience in a similar capacity within a luxury hotel
• Preferably with both Rooms and Food & Beverage experience
• Strong aptitude in financial management, financial reports and analysis.
• Demonstrated track record of strong attention to detail and strong communication skills.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.