* Assists in the development of a compelling and inspiring vision, strategy and ambition including experience, commercial and operational dimensions;
* Builds data driven, one to one, personalised customer campaigns that maximise customer value and experience;
* Develops a detailed understanding of the economics of the product/service/channel and uses this to drive commercial improvement;
* Responsible for a clear lifecycle management approach, with appropriate campaign execution touchpoints and triggers;
* Drives the KPIs and leads on transformative programmes, for example, Inflow, Base, Retention and Outflow (IBRO);
* value management, loyalty/retention programmes, AI marketing programmes and digital customer journeys;
* Identifies areas of opportunity on customer experience and operational efficiency and recommends actions to drive performance and improvement;
* Champions best practice throughout the Squad/Team with focus on customer and brand experience.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
