CVM Campaigns Specialist

CVM Campaigns specialist is accountable for all Vodafone communication of any commercial /non-commercial proposition ensuring its alignment and integrity with the Marketing strategic priorities, Vodafone Egypt, and VFG. 
Building and delivering best in class communication targeting, capabilities, and execution practices that increase channel profitability and ROI attached with best customer experience across all VF communication Channels.
Responsible for delivering a diverse range of end-to-end capabilities projects to help the business meet its strategic objectives & aggressive growth targets attached with relevant reports.
 

• Managing projects with different vendors with its related operations aligned with VF objectives with go /no-go approach. 
• Ensuring that campaigns are efficiently having the right channel mix of activities, volume, targets using all different channel (inbound & outbound), based on the budget and the marketing plans 
• Carrying out the Communication contact strategy 
• Manages the commercial communication campaigns calendars, execution and reporting with the detailed plans directly with all segments owners to prepare the required support as a Fundamental partner in achieving their KPI’s in Acquisition, Revenue generation & Churn enhancement.
• Partially responsible for gaining an annual revenue across all activities through call out channel, SMS, Mini-Call & IVR
• Monitoring of all campaign-related financial impacts & profitability
• Identifying Improvement areas in all communication Customer Experience and manage to determine if new or updated functionality is needed. 
• Working cross-functionally to prioritize and execute strategic communication projects across all different departments.
• Enabling the end-to-end concept across activities to ensure the speed & time to market.
• Managing the whole campaigns development, validation & execution processes.
• Acting as the only focal point of customer contact activity (across all channels and being the owner of the relationship with the product and proposition owners and the channels).

• Bachelor's degree Holder
• Excellent communication & negotiation 
• Good team working abilities
• Excellent problem solving abilities
• Excellent interpersonal skills
• Excellent presentation skills 
• Leadership and change management skills.
• Strong reporting & analytical skills.
• excellent report writing skills.

Must have technical / professional qualifications: 

• Minimum 2 years of operational experience 
• Proficiency in the English language is a must.
• Mastery of MS Excel, Word and PowerPoint is a must.
• Database Skills &SQL knowledge is a plus

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.