Regular - Customer Tech Support Expert
Customer Tech Support Expert
ref :581778 | 16 Jan 2025
apply before : 16 Apr 2025
CityStars, Cairo, Égypte - Egypt
about the role
¦ Provide a professional first technical point of contact for the customer
¦ Acts as technical escalation level within the team.
¦ Acts as Knowledge management keeper.
¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.
¦ Provide updates as needed to the customer in order to meet performance objectives.
¦ Perform technical escalations in line with company procedure.
¦ Liaise and refer issues to correct/relevant entities internally and externally..
¦ Undertake any other reasonable task as assigned.
¦ Ability to build relationships with peer and management levels both with clients and the company management
¦ Proactive, self-motivated and determined attitude.
about you
CCNP level – certified 2+ years of experience Strong Networks Routing and Switching knowledge, skills, troubleshooting and configuration Very strong SDWAN knowledge, skills, troubleshooting and configuration. Including service design (Gateways, Vmanage, Vsmart, vEdge, capabilities, models, etc..) Z-scaler (DBO+LBO) tunnel (IPSEC+GRE) connectivity + interconnectivity with Security
additional information
Plus:
Security knowledge and skills:- + SSL
+ Z-scaler Security
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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