Customer Support Representative
Job Description
Raya Auto; one of Raya’s subsidiaries is hiring a Customer Support Representative Manage customer interactions, ensuring effective and efficient handling of both inbound and outbound calls to ensure seamless and positive service experience. Respond promptly to customer concerns, ensuring a positive resolution that maintains trust and satisfaction. Collect, update, and organize comprehensive customer information to ensure accurate and current records. Ensure data integrity and security within the CRM system to maintain accurate records and confidentiality of all customer information . Handle customer communications across email, phone, SMS, and social media, ensuring timely and consistent follow-ups to meet service standards.
Bachelor’s degree in any relevant field. 0 -1 year of experience in customer service or a similar role Familiarity with CRM systems is an advantage Proficiency in Microsoft office Suite
learning & development plans for all of our employees to ensure their personal and career development. Are you looking for
career progression Are you looking for a
rewarding environment CSR programs and initiatives.
Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
Skills
Result Orientation Operational Awareness Customer Centricity Strong verbal communication skills along with active listening.
Job Location Cairo, Egypt Job Role Customer Service and Call Center
