Cairo, Egypt
Customer Success Operations -Q125
Job Description:
Are you ready to take the next step in your
Business DevelopmentNOK Facilities
, a trusted leader in Consulting Services*, is excited to present an incredible opportunity to join our esteemed team. We enjoy a flexible and diverse work environment, and this could be your chance to shine!
Job Title
Customer Success Operations
Job Summary
The Customer Success Operations Specialist will play a key role in supporting our Customer Success team by driving efficiency, streamlining processes, and improving the client experience. You will be the backbone of our operations, ensuring our clients and teams have the tools, insights, and processes needed to excel.
Job Responsibilities
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Operational Support: Develop and maintain customer success processes, tools, and workflows to drive efficiency and scalability.
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Data Analysis: Gather and analyze data to provide actionable insights on customer health, churn risk, and engagement trends.
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Customer Enablement: Collaborate with the Customer Success team to optimize onboarding, training materials, and customer support processes.
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Technology Management: Oversee the implementation and management of customer success software (e.g., CRM systems, reporting tools).
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Cross-Functional Collaboration: Work closely with Sales, Product, and Marketing teams to align strategies and ensure a seamless customer journey.
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Metrics & Reporting: Track key performance indicators (KPIs) and prepare regular reports on customer success outcomes.
Key Requirements
· Bachelors degree in Business, Operations, or a related field.
· 3 to 5 years of experience in Customer Success Operations, Sales Operations, or a similar role.
· Strong analytical and problem-solving skills, with proficiency in tools like Excel, Tableau, or similar platforms.
· Familiarity with CRM systems (e.g., Salesforce, HubSpot) and customer success tools.
· Excellent communication skills and a customer-first mindset.
· Ability to multitask and prioritize in a fast-paced environment.
Job Conditions
Location: Masr El-Gedida
Work Mode: On-site
Employment Type: Full Time
Working Hours: Fixed
Work Benefits
Competitive salary Mobile Allowance Social insurance Medical Insurance
Required Skills:
Sales Operations CRM Indicators Analysis Excel HubSpot Business Operations Key Performance Indicators Communication Skills Scalability Customer Support Onboarding Salary Consulting Metrics Insurance Tableau Business Development Data Analysis Materials Software Marketing Business Sales Training Communication Management
