As a Customer Success Manager you will be responsible for ensuring that our customers achieve their desired outcomes while using LikeCard products or services. This role involves building strong relationships with customers, understanding their needs, and helping them maximize the value of our offerings. The ideal candidate will be proactive, customer-focused, and a natural problem solver with a passion for delivering exceptional service. In this role, your key responsibilities are:
Identify opportunities to improve the customer's experience
Develop and implement customer success plans
Manage the customer's account and ensure that they are getting the support they need
Track and report on customer performance metrics
Process and close monitoring clients' payment, refunds and review account adjustments, resolve client discrepancies and short payments, small balance write off, delinquency notices, customer reconciliations and processing credit memos.
Work with other departments within the company to ensure that the customer's needs are met
Stay up-to-date on the latest trends in customer success
Represent the company to the customer
Requirements
Bachelor's degree in business, marketing, or a related field
English Language proficiency.
4+ years of experience in customer success, sales, or account management in the ecommerce industry.
Strong communication, interpersonal and organizational skills.
Proven success rate at levels above sales quota.
Proven ability to drive the sales process from plan to close
Strong business sense and industry expertise
Ability to identify and solve customer problems
Ability to work independently and as part of a team
Ability to manage multiple projects simultaneously
