الوصف الوظيفي
Job Summary:The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.Key Responsibilities:- Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)- Provide timely and accurate information to customers, addressing their needs and concerns effectively- Troubleshoot and resolve customer issues in a professional and empathetic manner- Identify opportunities to upsell or cross-sell relevant products and services- Maintain detailed records of customer interactions and follow-up actions-Provide feedback and insights to the management team on customer trends, pain points, and improvement areas- Participate in training programs to continuously develop product knowledge and customer service skills-Adhere to company policies, procedures, and quality standards in all customer interactions-Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experienceRequired Skills and Qualifications:- Bachelor's degree preferred- 0-2 years of experience in a customer service or call center environment- Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs- Excellent problem-solving and critical thinking abilities to handle complex customer inquiries- Proficient in using customer relationship management (CRM) software and other relevant technology- Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude- Flexibility to work in shifts, including weekends and holidays, as needed- B1/B2 English Level is a must-B2/C1 Spanish Level is a must
