Join our team at NAOS Solutions in the Call Center department as a Quality Assurance Officer. In this role, you will play a crucial part in ensuring the highest level of service quality for our customers.
Conduct quality assurance assessments on call center agents to ensure adherence to company standards
Provide feedback and coaching to agents to improve performance and customer satisfaction
Analyze call center data to identify trends and areas for improvement
Collaborate with team members to implement quality improvement initiatives
Work Location: Maadi. Cairo
Proven experience in quality assurance within a call center environment
Strong understanding of call center operations and best practices
Ability to develop and implement quality assurance processes
Excellent analytical and problem-solving skills
Effective communication and interpersonal abilities
Detail-oriented with a focus on accuracy
Proficiency in using quality assurance tools and software
Ability to work well under pressure and meet deadlines